Computer & IT Courses
Certificate Course in IT & BPO
Do you want to learn the number #1 programming language that powers the internet? Are you tired…
- 0
- 180h
- 10
The Certificate Course in IT & BPO is designed to provide foundational knowledge and essential skills required for entry-level job roles in the Information Technology and Business Process Outsourcing sectors. This concise program combines computer literacy, business communication, and process management, preparing candidates for career opportunities in one of the fastest-growing industries.
What Will You Learn?
- Fundamentals of computer operations (MS Office, email, basic troubleshooting)
- Overview of BPO sector: processes, functions, and global impact
- Business communication essentials: email drafting, voice & accent basics
- Data entry skills, process documentation, and workflow management
- Introduction to customer service principles and handling queries
- Professional etiquette, teamwork, and problem-solving in an office environment
Course Curriculum
Computer Fundamentals & Digital Literacy
Business Process Outsourcing (BPO) Overview
Communication & Customer Service Skills
Data Entry & Office Productivity
Professional Development & Interview Skills
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